Eight Ways WellsBrooke Goes Above and Beyond Other Home Care Providers 
 With the abundance of home care providers available to Michigan residents, why should you choose WellsBrooke?
WellsBrooke is set apart by our compassion and concern for our clients' well being and quality of life. Improving the lives of everyone we serve is the foundation of what we do at WellsBrooke.
We believe in caring for our clients with understanding and gentleness. This is demonstrated in the extra personal attention, careful listening, and thoughtful responses to our clients. We think it is important to remember birthdays, holidays, and other special occasions that are meaningful in our clients' lives. We believe in caregivers who have integrity, excellent character, and great respect for our clients and their families.
Our caring philosophy, in combination with our expertise, ensures superior care and an improved lifestyle for our clients.
The following pages outline the many reasons for selecting WellsBrooke. From our exceptional services and reliability, to our dedicated staff and close communication with clients, family members, and health care professionals, we believe we are the definitive choice for home care.
First Visit and In-home Assessment-- No Charge and No Obligation
Each of our WellsBrooke clients experiences the benefit of a Wellsbrooke assessment. When the assessment is scheduled, you can expect a WellsBrooke team member to come to your home and meet you personally. This first meeting is a great opportunity for us to get to know you better, and there is no obligation or charge.
The first visit is designed for you, our clients, to learn:
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What services you will receive from WellsBrooke |
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What you can expect from the caregiver |
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What you can do if you have questions or concerns about our services |
The first visit is also a time for the WellsBrooke staff to learn:
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More about you, the client |
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As much as possible about your likes and dislikes |
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More details about your special needs |
Because the WellsBrooke staff gathers information from you and gets to know you on a personal level, we are better prepared to carefully choose the best caregiver for your specific needs. WellsBrooke also custom designs a care plan to fit your unique situation and needs. A home care plan designed with this level of detail and attention, based on the client's needs and wants, is also the most cost-effective.
Guaranteed - A Caregiver Available for You
How is an agency like WellsBrooke different from having a friend or neighbor stay with you? While your friend or neighbor may be reliable, in most cases they don't have the resources to provide a "back-up plan". At WellsBrooke, we also seek reliable caregivers for our team and, in the rare event that our staff member cannot make their scheduled visit because of family emergency, illness, or unforeseen circumstances, we can offer another caregiver to ensure that our clients always receive the attention they need.
Communication - Our Commitment to Your Peace of Mind
WellsBrooke provides comfort and peace of mind to the families of those who receive our service. They appreciate not only the high quality of care, but also the emphasis WellsBrooke places on good communication, especially in keeping the family informed.
With every case that is opened, WellsBrooke begins the communication process by delivering a packet that includes important numbers and contacts for family members. Each new client receives a file tote in which case documentation forms are kept. Our home health aides or nurses fill out a form each time they are in the home. These documents can present a quick snapshot of the activities and services that take place while our staff is in the home, and they are always available for review by the client.
The WellsBrooke staff is trained to alert family members with important changes or concerns that they note while administering service. In addition, WellsBrooke makes it a point to respond to clients and their family members' concerns promptly.
Staff Supervision at No Charge - Ensures Quality Care to All Clients
WellsBrooke feels strongly that regular in-home supervisory visits maintain the highest quality of professional home care for our clients. Supervisory visits are conducted by a WellsBrooke nurse or other management staff. During the visit, the WellsBrooke supervisor reviews the care plan with you to confirm that you are happy with the service that you are receiving, or, if appropriate, suggests changes to better meet your needs. Supervisory visits also offer you the added benefit of forming a strong, productive liaison with us.
Nurse Management- Seasoned Professionals Who Care
WellsBrooke's management team has over 50 years of combined experience in caring for people with disabilities and the elderly. We are "hands on" with our clients, enabling us to respond to changes in the status of their health and to keep their families informed.
Caregiver Screening and Selection - Delivering Quality Home Care Services is Dependent upon the Quality of the Staff
Only 30% of the People Who Apply Meet WellsBrooke's High Standards
To make certain that only the finest care is given, full-time recruiters are dedicated to actively seek candidates who meet WellsBrooke's high standards.
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In order to qualify for employment, all candidates must have previous caregiver experience or training |
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Potential employees must pass our thorough background and reference checks |
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Candidates must agree to undergo random drug testing, if requested |
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Validity of candidate licensure is verified before hire and currency of employee licensure is tracked daily |
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Candidates are evaluated by nursing supervisors before hire |
WellsBrooke's health care experts are covered by professional liability insurance and are bonded. All taxes, Worker's Compensation and unemployment insurance are provided by WellsBrooke.
Quality of Life - Little Extras that Enhance Your Quality of Life
WellsBrooke's philosophy is simple: "Care for our clients the way we would want someone to care for us."Upholding that ideal involves dedication, organization, and most of all, compassion and gentleness. It means remembering birthdays and holidays, and paying special attention, listening carefully, and responding immediately to satisfy clients' needs.
WellsBrooke goes above and beyond the usual expectations to help our clients live their lives to the fullest. Often the simple things and thoughtful gestures make a big difference in a person's life. Remembering a birthday with a card, a cake, or a visit, bringing flowers during a difficult time, or cheerfully arranging for caregivers to accompany clients to important events or appointments are all gestures that are an integral part of WellsBrooke.
Caregiver Training - WellsBrooke Caregivers Raise the Bar on Care
WellsBrooke is proud to offer the WellsBrooke Training and Certification Program ...a mark of the WellsBrooke Difference sm.
Through years of valuable experience, WellsBrooke has learned that simple things have a tremendous impact on a client's well being and recovery. Our philosophy towards care is to never forget that "we are invited guests in your home."
The WellsBrooke Training and Certification Program was developed to enhance caregivers' skills in areas of social and client interaction. The training is "client-centric," and develops skills for WellsBrooke staff in several key areas:
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Etiquette and manners in the home care setting |
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Integrity, character and respect: What it means to a caregiver |
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Proper interaction with family members, neighbors and friends |
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Skill builders: Meal preparation and household chores |
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Dealing with difficult behaviors |
WellsBrooke's intention with this program is to elevate the quality of care that is delivered.
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